Arts Organization Development
ACHF Arts Access
Our goals for this project is to 1) improve relationships with volunteers; 2) improve relationships with donors; and 3) improve the quality of organizational governance. We hope to increase the number of total volunteers by 10%; the total number of hours volunteered 10%; the total annual dollars donated by 10%. We will measure these goals by being able to use the new CRM database to generate reports.
1) Having a Customer Relationship Management program implemented- We selected a software program that was conducive to the organization, neonCRM. 2) Having individuals’ sign-up as user for the software- We had each staff member and all 13 Board members create an account. 3) Conduct training on the software- The Executive Director enabled every Board Member to conduct training on the software and are continually doing the extensive web-based training offered by the software company. 4) Begin utilizing the software as an organization- The staff has been able to begin utilizing the software by adding data on donors and events, and is continually adding information beneficial to the organization that will enable better communication with the community.
Other, local or private